Empower your buyers with the Housebuilder Pro Customer Portal

Give your customers full visibility of their home purchase journey, from reservation to handover and aftercare, all in one secure, mobile-friendly portal.

The problem

Without a central place for buyers to get information or log issues, communication quickly becomes overwhelming for both sides. Buyers are left chasing updates through constant calls and emails, while sales teams lose hours each week repeating the same information and manually managing expectations.

Aftercare teams face the same challenge, issues arrive through scattered messages, making them hard to track, prioritise, and resolve efficiently. The result is frustration, delays, and a disjointed customer experience at the exact moment buyers expect clarity and reassurance.

The solution

Housebuilder Pro’s Customer Portal gives buyers a single, always‑up‑to‑date place to view progress, access documents, and manage aftercare, eliminating the need for constant calls and emails. Sales teams no longer have to repeat information or manually chase updates, everything buyers need is available instantly and securely.

Aftercare issues can be logged, tracked, and resolved through a structured workflow, ensuring nothing gets missed and communication remains transparent. The portal creates a smoother, more professional experience for buyers while freeing up valuable time for sales and aftercare teams to focus on higher‑value work.

Choices and extras

Give your buyers the option to customise their new home, from the comfort of their current one!

Build updates

Communicate build updates to your buyers automatically.

Handover packs

Provide your buyers with handover packs and useful information about their new home

Mobile-friendly

Our mobile-friendly customer portal can be used on desktop, laptop, tablet and mobile!

Improve your buyer communication with HBP

Housebuilder Pro’s Customer Portal gives buyers a clear, connected experience from reservation to aftercare by putting all key information at their fingertips. Buyers can view progress updates, access documents, track milestones, and log aftercare issues in one secure online space without needing to chase your team for answers.

Sales and aftercare teams benefit from fewer repetitive enquiries, streamlined communication, and a more organised workflow. The result is a smoother, more transparent customer journey that builds trust and reduces admin across the entire process.

Available on desktop, tablet and mobile

Give customers the transparency and control they expect

Customer communication can easily become inconsistent when updates rely on calls, emails, or manual follow‑ups. This leads to missed information, repeated queries, and frustrated buyers who feel left in the dark. Housebuilder Pro’s Customer Portal solves this by giving buyers a secure, self‑service space where they can view build progress, key documents, choices, appointments, and handover details, all updated in real time.

It reduces pressure on sales and aftercare teams while giving customers a clear, professional experience that builds trust, improves satisfaction, and keeps them fully informed from reservation to move‑in.

"One of the real bonuses of using Housebuilder Pro software is being able to clearly see sales progress and record exactly where we are. We were originally looking for a sales database and found that Housebuilder Pro did not only that, but a whole lot more.

We are impressed that the team at Housebuilder Pro are able to listen to our needs and act on them, with continuous development of the system"

Fernham Homes

"We love how user-friendly Housebuilder Pro is. Housebuilder Pro simplifies the CRM process and information is readily available for a multitude of job roles across the business.

As we grow, we know that Housebuilder Pro will be able to grow with us, making our business even more efficient across all areas of the business."

Galion Homes

"Housebuilder Pro is an excellent tool to help ensure we are working as efficiently as possible, enabling us to enhance our sales process to customers and be able to provide them with an online 'one stop shop' for all documentation and guarantees associated with their property for 10 years after the sale."

Shropshire Homes

"Signing up for Housebuilder Pro has been a great pleasure. There is something about the team that gives me confidence for a healthy long term relationship.

Housebuilder Pro itself impressed us from the outset; we are always looking for ways to improve our internal systems and were impressed to find out that it not only does this, but also adds value to the customer experience that we provide."

Bargate Homes

"We want a system that covers all bases for the client right from the beginning.

That way, over time, the users can grow into the software instead of the software having to grow into the users".

Tantallon Homes

"The team at Tantallon Homes have been using Housebuilder Pro for about six months now, and we can honestly say that it has been an excellent addition to our business. The system is easy to use, the screens are clear and concise, and it operates in a common sense way.

The level of customer service from the team is second-to-none; they are always open to suggestions and feedback, and they have shown infinite patience whilst we got used to the way everything works. We highly recommend Housebuilder Pro."

Tantallon Homes

"The system is very easy to use and there are some really simple and effective ways of tracking the progress of every enquiry, reservation and sale and managing follow up enquiries.

The contact and help we have received so far from the Housebuilder Pro team has been excellent and they are doing all they can to ensure the data held in our previous system is captured and transferred across to Housebuilder Pro without any loss of data."

Wheatcroft Homes

The ongoing support from HBP is second to none. I find they are happy to listen to customer comments and suggestions, with some functions being implemented in a very quick manner. This creates an all-encompassing software that ticks a lot of boxes related to our needs.

Tantallon Homes

"We couldn't live without this system! It has totally streamlined our sales process and made our buyers' lives easier. We use it every day and it has had a positive impact on our business processes.

Housebuilder Pro has allowed us to further improve our customer service, as snags and other data can be entered in a few clicks. Our buyers can see every stage of their build without needing to chase for updates. We recommend to all developers!"

Charworth Homes

"Housebuilder Pro is an excellent addition to our business. The system is easy to use, clear, concise and operates in a common sense way. Their customer service is second-to-none. The team is always open to suggestions and feedback"

Tantallon Homes