Aftercare that builds trust

Aftercare isn’t just the end of the journey, it’s the start of your reputation. Housebuilder Pro gives housebuilders the tools to deliver a professional, transparent, and responsive aftercare experience that keeps buyers informed, protects your brand, and closes the loop on every issue.

Whether it’s a simple snag, a warranty query, or a complex complaint, Housebuilder Pro ensures nothing gets lost, delayed, or forgotten.

The problem

Aftercare is where expectations meet reality. Even with strong build quality, issues will always arise — cracked tiles, missing fixtures, settlement cracks, adjustments, and more. The real challenge is that without a centralised system, these problems become hard to track and manage.

Teams juggle snags, complaints, and buyer updates across emails, calls, and spreadsheets, leading to slow resolutions, miscommunication, and frustrated homeowners. In aftercare, disorganisation quickly becomes a reputational risk.

The solution

Snags happen. But managing them shouldn’t be a headache, this is where Housebuilder Pro comes in.

Log issues digitally from site or portal
Assign tasks and monitor progress
Capture photos, notes, and resolution timelines
Keep buyers informed with real-time updates

It’s snagging that works, for everyone.

Complaints handled right

Centralised complaint logging and tracking
Real-time updates for buyers via the portal
Resolution timelines and performance insights
NHQC-aligned workflows for full compliance

Insights for your plots

Track snag and complaint types by frequency
Monitor resolution times and team performance
Export reports for internal review and compliance
Spot trends and prevent repeat problems

Customer portal

Log snags and complaints directly
Track progress and receive updates
Access documents and warranty info

Sort issues first time round

Dispatch site teams with clear instructions
Notifications mean no job gets missed
Sort snags with ease

Aftercare doesn't have to be hard.

Housebuilder Pro’s Aftercare module provides a streamlined, customer‑focused way for housebuilders to manage post‑completion support. It brings every stage of the aftersales journey into one place, from logging and triaging issues, to scheduling trades, tracking progress, communicating with homeowners, and capturing sign‑off.

With real‑time visibility for both site teams and office staff, plus a dedicated customer portal for buyers to submit and monitor snags, Aftercare ensures a faster, more organised, and more transparent resolution process. The result is smoother operations for builders, improved accountability across teams, and a far better experience for homeowners.

Let's get those snags sorted

Deliver faster, smarter aftercare with total visibility

Aftercare often becomes stressful and inefficient when issues are logged inconsistently, details are lost in emails, or teams lack a clear view of a home’s history. Housebuilder Pro solves this by centralising every aftercare task, reported defects, inspections, photos, communications, warranties, and resolutions, into one organised timeline for each plot. Issues can be raised, assigned, and tracked with full transparency, ensuring nothing is missed and customers receive timely, professional support.

With complete build history, snag records, and documentation readily available, aftercare teams can diagnose problems quickly, coordinate subcontractors effectively, and close issues with confidence. HBP turns aftercare from a reactive process into a structured, customer‑focused service that strengthens trust long after handover.

Turn aftercare into a trust‑builder

Customers can raise snags through the portal while your team logs and tracks tasks in one place, creating a smoother resolution journey that protects satisfaction and reduces admin.

Structured Aftercare with clear accountability

Aftercare in HBP supports task tracking, reminders, contractor assignment and complete visibility of reported issues, all designed to keep post‑handover service consistent and auditable.

"One of the real bonuses of using Housebuilder Pro software is being able to clearly see sales progress and record exactly where we are. We were originally looking for a sales database and found that Housebuilder Pro did not only that, but a whole lot more.

We are impressed that the team at Housebuilder Pro are able to listen to our needs and act on them, with continuous development of the system"

Fernham Homes

"We love how user-friendly Housebuilder Pro is. Housebuilder Pro simplifies the CRM process and information is readily available for a multitude of job roles across the business.

As we grow, we know that Housebuilder Pro will be able to grow with us, making our business even more efficient across all areas of the business."

Galion Homes

"Housebuilder Pro is an excellent tool to help ensure we are working as efficiently as possible, enabling us to enhance our sales process to customers and be able to provide them with an online 'one stop shop' for all documentation and guarantees associated with their property for 10 years after the sale."

Shropshire Homes

"Signing up for Housebuilder Pro has been a great pleasure. There is something about the team that gives me confidence for a healthy long term relationship.

Housebuilder Pro itself impressed us from the outset; we are always looking for ways to improve our internal systems and were impressed to find out that it not only does this, but also adds value to the customer experience that we provide."

Bargate Homes

"We want a system that covers all bases for the client right from the beginning.

That way, over time, the users can grow into the software instead of the software having to grow into the users".

Tantallon Homes

"The team at Tantallon Homes have been using Housebuilder Pro for about six months now, and we can honestly say that it has been an excellent addition to our business. The system is easy to use, the screens are clear and concise, and it operates in a common sense way.

The level of customer service from the team is second-to-none; they are always open to suggestions and feedback, and they have shown infinite patience whilst we got used to the way everything works. We highly recommend Housebuilder Pro."

Tantallon Homes

"The system is very easy to use and there are some really simple and effective ways of tracking the progress of every enquiry, reservation and sale and managing follow up enquiries.

The contact and help we have received so far from the Housebuilder Pro team has been excellent and they are doing all they can to ensure the data held in our previous system is captured and transferred across to Housebuilder Pro without any loss of data."

Wheatcroft Homes

The ongoing support from HBP is second to none. I find they are happy to listen to customer comments and suggestions, with some functions being implemented in a very quick manner. This creates an all-encompassing software that ticks a lot of boxes related to our needs.

Tantallon Homes

"We couldn't live without this system! It has totally streamlined our sales process and made our buyers' lives easier. We use it every day and it has had a positive impact on our business processes.

Housebuilder Pro has allowed us to further improve our customer service, as snags and other data can be entered in a few clicks. Our buyers can see every stage of their build without needing to chase for updates. We recommend to all developers!"

Charworth Homes

"Housebuilder Pro is an excellent addition to our business. The system is easy to use, clear, concise and operates in a common sense way. Their customer service is second-to-none. The team is always open to suggestions and feedback"

Tantallon Homes