The customer journey, connected

Buying a home is one of life’s biggest decisions. Housebuilder Pro ensures it’s also one of the smoothest.

From first enquiry to final handover, and every milestone in between, Housebuilder Pro transforms the customer journey into a connected, transparent, and confidence-building experience.

The problem

The sales journey often becomes disjointed when teams rely on fragmented systems, spreadsheets, and manual processes. Leads slip through the cracks, communications get scattered across inboxes, and buyers are left without clear visibility of what’s happening next.

Sales teams waste time chasing information, re‑entering data, and generating documents manually, while buyers experience an inconsistent, outdated process that undermines confidence.

Without a single source of truth, tracking progress is difficult, transparency is limited, and the overall customer journey becomes inefficient and error‑prone.

The solution

Housebuilder Pro brings the entire sales journey into one intuitive, end‑to‑end platform, giving teams and buyers a seamless, transparent experience from the very first enquiry. Leads flow directly from portals and websites into the built‑in CRM, where contacts, communications, and tasks are managed in a single place. Reservation documents are generated automatically, buyer progress is tracked effortlessly, and every milestone is clearly visible.

With real‑time updates and an easy‑to‑use customer portal, buyers stay informed and engaged throughout the process. The result is a smarter, more efficient sales journey, powered by one connected system, not a patchwork of tools and spreadsheets.

Customer Portal

Improve customer communication with our mobile friendly customer portal.

Accelerate sales

Our in-built CRM makes following up with customers a breeze.

Make the most of every lead

Housebuilder Pro’s robust workflows enable you to make the most out of every lead your business gets.

Enhanced customisation

Our specification and buyer choices & extras tools mean that every house can have enhanced customisation.

From enquiry to exchange, all in one place

Housebuilder Pro supports the entire customer journey from first enquiry to long after move‑in, giving buyers a connected, transparent experience at every stage. From initial marketing and lead capture through reservations, selections, build updates, handover and aftercare, all information flows seamlessly through the platform.

Buyers always know what’s happening and when, while your teams benefit from streamlined processes, accurate data, and clear communication across sales, construction, and customer service. The result is a smoother, more professional journey that builds confidence, strengthens relationships, and elevates the overall home‑buying experience.

Give your buyers the experience they deserve

A connected journey from reservation to Aftercare

Housebuilder Pro is built to support the full lifecycle, build, sale and aftercare, bringing teams and information together so customers experience a smoother journey.

A better experience through transparency

The Customer Portal supports the journey by giving buyers access to documents, progress updates, choices and snag reporting, helping reduce inbound chasing and improve the sales process.

Deliver a seamless customer journey from first enquiry to move‑in

Customer journeys often become disjointed when information is siloed, updates are slow, and teams rely on manual communication. Housebuilder Pro solves this by connecting every stage of the buyer experience, enquiries, reservations, choices, progress updates, handovers, and aftercare, into one cohesive, trackable workflow.

Sales, site, and aftercare teams all work from the same up‑to‑date information, ensuring customers receive clear communication, timely updates, and a consistent experience throughout their purchase. By eliminating gaps and creating full transparency, HBP helps developers and housing providers build trust, reduce friction, and deliver a smoother, more professional journey for every buyer.

"One of the real bonuses of using Housebuilder Pro software is being able to clearly see sales progress and record exactly where we are. We were originally looking for a sales database and found that Housebuilder Pro did not only that, but a whole lot more.

We are impressed that the team at Housebuilder Pro are able to listen to our needs and act on them, with continuous development of the system"

Fernham Homes

"We love how user-friendly Housebuilder Pro is. Housebuilder Pro simplifies the CRM process and information is readily available for a multitude of job roles across the business.

As we grow, we know that Housebuilder Pro will be able to grow with us, making our business even more efficient across all areas of the business."

Galion Homes

"Housebuilder Pro is an excellent tool to help ensure we are working as efficiently as possible, enabling us to enhance our sales process to customers and be able to provide them with an online 'one stop shop' for all documentation and guarantees associated with their property for 10 years after the sale."

Shropshire Homes

"Signing up for Housebuilder Pro has been a great pleasure. There is something about the team that gives me confidence for a healthy long term relationship.

Housebuilder Pro itself impressed us from the outset; we are always looking for ways to improve our internal systems and were impressed to find out that it not only does this, but also adds value to the customer experience that we provide."

Bargate Homes

"We want a system that covers all bases for the client right from the beginning.

That way, over time, the users can grow into the software instead of the software having to grow into the users".

Tantallon Homes

"The team at Tantallon Homes have been using Housebuilder Pro for about six months now, and we can honestly say that it has been an excellent addition to our business. The system is easy to use, the screens are clear and concise, and it operates in a common sense way.

The level of customer service from the team is second-to-none; they are always open to suggestions and feedback, and they have shown infinite patience whilst we got used to the way everything works. We highly recommend Housebuilder Pro."

Tantallon Homes

"The system is very easy to use and there are some really simple and effective ways of tracking the progress of every enquiry, reservation and sale and managing follow up enquiries.

The contact and help we have received so far from the Housebuilder Pro team has been excellent and they are doing all they can to ensure the data held in our previous system is captured and transferred across to Housebuilder Pro without any loss of data."

Wheatcroft Homes

The ongoing support from HBP is second to none. I find they are happy to listen to customer comments and suggestions, with some functions being implemented in a very quick manner. This creates an all-encompassing software that ticks a lot of boxes related to our needs.

Tantallon Homes

"We couldn't live without this system! It has totally streamlined our sales process and made our buyers' lives easier. We use it every day and it has had a positive impact on our business processes.

Housebuilder Pro has allowed us to further improve our customer service, as snags and other data can be entered in a few clicks. Our buyers can see every stage of their build without needing to chase for updates. We recommend to all developers!"

Charworth Homes

"Housebuilder Pro is an excellent addition to our business. The system is easy to use, clear, concise and operates in a common sense way. Their customer service is second-to-none. The team is always open to suggestions and feedback"

Tantallon Homes