In the world of new home construction, the sale doesn’t end when the contracts are signed. Today’s buyers expect a seamless aftercare experience—and that’s where snagging software becomes essential.
Housebuilder Pro’s snagging and aftercare module is designed to help housebuilders deliver exceptional post-sale service, reduce defects, and build long-term trust with homeowners.
Track and manage snags with ease
Housebuilder Pro allows you to manage all snags directly within the system, whether they’re reported by buyers or flagged by site staff. Each snag is tracked from creation to resolution, with clear visibility across teams.
Tasks, workflows, and notifications ensure that everyone involved—site managers, contractors, and customer care teams—knows what needs to be done and when.
Real-time updates and communication
Snag updates are shared live across the system, eliminating the need for endless meetings and phone calls. Site teams receive instant notifications, and photos of issues can be uploaded directly from tablets or smartphones—making communication faster and more accurate.
This reduces delays, avoids duplication, and ensures that faults are resolved quickly and professionally.
A better experience for buyers
Through the Customer Portal, buyers can report snags and aftercare issues for up to 10 years post-sale, in line with the NHBC warranty period. They can upload images, add notes, and track progress—all in one place.
This transparency builds confidence and shows buyers that their concerns are taken seriously.
Quality assurance and reporting
For directors and quality managers, Housebuilder Pro offers powerful analytics and reporting tools. You can view snag types across developments, monitor resolution times, and assess build quality at a glance.
Instant snag reports are available for meetings and strategic reviews, helping you make informed decisions and continuously improve your output.
Built for builders, trusted by buyers
Housebuilder Pro’s snagging software isn’t just a tool—it’s a commitment to quality. By streamlining aftercare and improving communication, it helps you protect your reputation, reduce defects, and keep buyers happy long after the sale.
