Streamline snagging & aftercare with Housebuilder Pro
Deliver quality assurance and customer satisfaction with a powerful snagging module that tracks issues from report to resolution, all in one system.
The problem
Snags are easily lost when they’re buried in emails, scattered across spreadsheets, or written on paper forms that never make it back to the office. Poor communication between site teams and customer care leads to duplicated effort, missed issues, and delays in getting faults resolved.
Without clear visibility across developments, managers struggle to understand emerging patterns or prioritise work effectively. The result is slower resolutions, frustrated buyers, and inconsistent build quality across your sites.
The solution
Housebuilder Pro centralises snagging and aftercare into one streamlined workflow, giving teams full control and real-time visibility across every issue. Snags can be captured on the spot with photos, notes and accurate details, then assigned immediately to the right contractor or team member for action. Updates are shared instantly across site teams, customer care and buyers, ensuring everyone stays informed and nothing slips through the cracks.
Real-time snag capture
Upload snags with notes and photos from mobile or tablet
Compatible with smart devices for on-site use
Assign tasks instantly to the right team
Customer portal integration
Buyers can report snags during the NHBC 10-year warranty
Issues are visible to all relevant users
Streamlined communication between customer and builder
Site & quality oversight
View snag analytics across developments
Track inspection outcomes and recurring issues
Reduce follow-ups and unnecessary meetings
Reporting & decision support
Generate snag reports instantly
Use data to improve build quality and customer care
Make informed decisions in meetings
How Housebuilder Pro streamlines snag management
Housebuilder Pro transforms snag management into a clear, controlled, and fully traceable process. Site teams, inspectors, and aftercare staff can raise snags on the move, complete with photos, notes, locations, and categories—ensuring issues are captured accurately the moment they’re found. Each snag is automatically assigned, tracked, and timestamped, giving teams full visibility of outstanding work, priorities, and deadlines.
Subcontractors receive clear instructions, while supervisors can monitor progress in real time and verify resolution before sign‑off. By centralising every snag across plots, phases, and developments, HBP reduces delays, improves build quality, and provides a complete audit trail that supports compliance, handovers, and customer satisfaction.
Faster snag resolution
Snags are captured instantly with photos, notes, and plot details, giving teams everything they need to act quickly. No delays, no missing information, just faster fixes and smoother handovers.
Better customer experience
With organised, transparent snag management, buyers receive quicker resolutions and clearer communication. This reduces frustration, builds trust, and strengthens your post‑completion reputation.
Snags tracked from first log to final resolution
Housebuilder Pro brings every part of the snagging process into one organised system, allowing issues raised by buyers or site staff to be captured, assigned and resolved without anything slipping through the cracks. Tasks, workflows and notifications keep everyone aligned, ensuring the right people are prompted at the right time and that progress is always visible.
Through the Customer Portal, buyers can submit snags directly into the system and receive updates as work is completed, reducing back‑and‑forth communication and creating a more transparent experience. This connected approach not only strengthens trust with homeowners but also removes the operational friction caused by scattered emails and manual tracking, giving teams a smoother, more reliable way to manage quality across every development.
"One of the real bonuses of using Housebuilder Pro software is being able to clearly see sales progress and record exactly where we are. We were originally looking for a sales database and found that Housebuilder Pro did not only that, but a whole lot more.
We are impressed that the team at Housebuilder Pro are able to listen to our needs and act on them, with continuous development of the system"
"We love how user-friendly Housebuilder Pro is. Housebuilder Pro simplifies the CRM process and information is readily available for a multitude of job roles across the business.
As we grow, we know that Housebuilder Pro will be able to grow with us, making our business even more efficient across all areas of the business."
"Housebuilder Pro is an excellent tool to help ensure we are working as efficiently as possible, enabling us to enhance our sales process to customers and be able to provide them with an online 'one stop shop' for all documentation and guarantees associated with their property for 10 years after the sale."
"Signing up for Housebuilder Pro has been a great pleasure. There is something about the team that gives me confidence for a healthy long term relationship.
Housebuilder Pro itself impressed us from the outset; we are always looking for ways to improve our internal systems and were impressed to find out that it not only does this, but also adds value to the customer experience that we provide."
"We want a system that covers all bases for the client right from the beginning.
That way, over time, the users can grow into the software instead of the software having to grow into the users".
"The team at Tantallon Homes have been using Housebuilder Pro for about six months now, and we can honestly say that it has been an excellent addition to our business. The system is easy to use, the screens are clear and concise, and it operates in a common sense way.
The level of customer service from the team is second-to-none; they are always open to suggestions and feedback, and they have shown infinite patience whilst we got used to the way everything works. We highly recommend Housebuilder Pro."
"The system is very easy to use and there are some really simple and effective ways of tracking the progress of every enquiry, reservation and sale and managing follow up enquiries.
The contact and help we have received so far from the Housebuilder Pro team has been excellent and they are doing all they can to ensure the data held in our previous system is captured and transferred across to Housebuilder Pro without any loss of data."
The ongoing support from HBP is second to none. I find they are happy to listen to customer comments and suggestions, with some functions being implemented in a very quick manner. This creates an all-encompassing software that ticks a lot of boxes related to our needs.
"We couldn't live without this system! It has totally streamlined our sales process and made our buyers' lives easier. We use it every day and it has had a positive impact on our business processes.
Housebuilder Pro has allowed us to further improve our customer service, as snags and other data can be entered in a few clicks. Our buyers can see every stage of their build without needing to chase for updates. We recommend to all developers!"
"Housebuilder Pro is an excellent addition to our business. The system is easy to use, clear, concise and operates in a common sense way. Their customer service is second-to-none. The team is always open to suggestions and feedback"
Book a demo to transform your snag management
See how HBP helps you capture, track, and resolve snags faster, improving build quality and keeping every plot on schedule.
Book a demo to transform your snag management
See how HBP helps you capture, track, and resolve snags faster, improving build quality and keeping every plot on schedule.
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