Snags & aftercare reporting in Housebuilder Pro

Housebuilder Pro offers a robust reporting system that supports snag tracking, resolution workflows, and customer aftercare, all designed to improve transparency, accountability, and satisfaction.

The problem

Aftercare is one of the most resource‑intensive stages of the housebuilding process, but it’s often the least visible. Issues get lost in email chains, contractors work without proper oversight, and homeowners are left chasing updates.

Without clear reporting, teams can’t easily track response times, identify recurring defects, or understand where delays are happening. This lack of insight leads to inefficiencies, frustrated customers, and missed opportunities to improve build quality across developments.

The solution

Housebuilder Pro’s Aftercare reports turn all that complexity into clarity. Every aftersales activity every issue, update, trade action, and customer communication is captured and transformed into real‑time, meaningful insight.

Teams gain a complete overview of performance across sites, enabling faster decision-making, improved accountability, and a smoother customer experience. With data‑driven reporting at the heart of the process, housebuilders can proactively spot trends, strengthen quality control, and deliver consistently better outcomes for homeowners.

Inspection snag reports

Weekly reports issued to site managers to track inspection snags per plot
Includes snag categories, status, and resolution history
Supports photographic evidence and timestamped actions

Aftercare issue reports

Aftercare snags are labelled as “issues” to distinguish them from inspection snags
Reports show open and resolved issues, with filters by development, department, due date, and customer
Each resolved issue includes a record of actions taken and uploaded photos

Customer feedback integration

Reports can include buyer-submitted issues via the portal
Performance insights help improve service quality

Compliance and audit trails

Export fully documented history for every aftercare case
Ensure traceability and regulatory compliance
Generate clear, professional reports for internal reviews

Find deeper insights into your business

Housebuilder Pro’s Aftercare reports give housebuilders complete visibility over post‑completion performance, turning complex aftersales activity into clear, actionable insight. From response times and issue trends to contractor performance and customer communication, these reports provide a transparent overview of how well aftercare is being managed across every development.

With data presented in an accessible, real‑time format, teams can quickly identify patterns, improve processes, and enhance the customer experience, ensuring that aftercare isn’t just reactive support, but a strategic driver for quality and continuous improvement.

Complete oversight through Housebuilder Pro

Know what’s happening across every plot

Because snags are logged with consistent detail, HBP reports make it easier to walk into meetings with a clear view of common issues, outstanding work and where time is being lost.

Data‑led decisions for better Aftercare performance

HBP reporting is designed to give a structured summary of what’s happening across developments and timeframes, helping teams filter and export insights to support operational improvements.

"One of the real bonuses of using Housebuilder Pro software is being able to clearly see sales progress and record exactly where we are. We were originally looking for a sales database and found that Housebuilder Pro did not only that, but a whole lot more.

We are impressed that the team at Housebuilder Pro are able to listen to our needs and act on them, with continuous development of the system"

Fernham Homes

"We love how user-friendly Housebuilder Pro is. Housebuilder Pro simplifies the CRM process and information is readily available for a multitude of job roles across the business.

As we grow, we know that Housebuilder Pro will be able to grow with us, making our business even more efficient across all areas of the business."

Galion Homes

"Housebuilder Pro is an excellent tool to help ensure we are working as efficiently as possible, enabling us to enhance our sales process to customers and be able to provide them with an online 'one stop shop' for all documentation and guarantees associated with their property for 10 years after the sale."

Shropshire Homes

"Signing up for Housebuilder Pro has been a great pleasure. There is something about the team that gives me confidence for a healthy long term relationship.

Housebuilder Pro itself impressed us from the outset; we are always looking for ways to improve our internal systems and were impressed to find out that it not only does this, but also adds value to the customer experience that we provide."

Bargate Homes

"We want a system that covers all bases for the client right from the beginning.

That way, over time, the users can grow into the software instead of the software having to grow into the users".

Tantallon Homes

"The team at Tantallon Homes have been using Housebuilder Pro for about six months now, and we can honestly say that it has been an excellent addition to our business. The system is easy to use, the screens are clear and concise, and it operates in a common sense way.

The level of customer service from the team is second-to-none; they are always open to suggestions and feedback, and they have shown infinite patience whilst we got used to the way everything works. We highly recommend Housebuilder Pro."

Tantallon Homes

"The system is very easy to use and there are some really simple and effective ways of tracking the progress of every enquiry, reservation and sale and managing follow up enquiries.

The contact and help we have received so far from the Housebuilder Pro team has been excellent and they are doing all they can to ensure the data held in our previous system is captured and transferred across to Housebuilder Pro without any loss of data."

Wheatcroft Homes

The ongoing support from HBP is second to none. I find they are happy to listen to customer comments and suggestions, with some functions being implemented in a very quick manner. This creates an all-encompassing software that ticks a lot of boxes related to our needs.

Tantallon Homes

"We couldn't live without this system! It has totally streamlined our sales process and made our buyers' lives easier. We use it every day and it has had a positive impact on our business processes.

Housebuilder Pro has allowed us to further improve our customer service, as snags and other data can be entered in a few clicks. Our buyers can see every stage of their build without needing to chase for updates. We recommend to all developers!"

Charworth Homes

"Housebuilder Pro is an excellent addition to our business. The system is easy to use, clear, concise and operates in a common sense way. Their customer service is second-to-none. The team is always open to suggestions and feedback"

Tantallon Homes

Get clear, insightful reports that strengthen your aftercare service

Aftercare performance is hard to manage when issue histories, resolutions, and customer communications are scattered across different systems or buried in email chains. Housebuilder Pro solves this by turning every aftercare interaction, reported defects, inspections, updates, photos, subcontractor actions, and completion notes, into structured, easy‑to‑understand reports.

These reports give teams instant visibility of trends, recurring problems, response times, and outstanding tasks, helping them identify bottlenecks and improve service quality. With accurate, real‑time insights across plots and developments, HBP enables organisations to deliver faster resolutions, make evidence‑based decisions, and provide a consistently better customer experience.